On December 16, 2024, we are excited to introduce a new, more flexible payment plan system for tuition, fees, room, and meals through Flywire. This updated system will streamline the payment process and offer additional options for managing your payments.

Flywire provides the ability for a student to grant access to an Authorized User. An Authorized User can be a parent, grandparent, spouse, employer, or anyone that the student elects to have access to his/her account. 

There are two paths for an Authorized User to be created and approved by the student:

1. The Student adds the Authorized User
2. The Authorized User requests access from the student

Path #1- The Student adds the Authorized User

Through myHORNET EPAY you are able to grant one or more authorized users access to your financial information, including the ability to view charges on your account, pay your bill, or enroll in a payment plan on your behalf. An authorized user can be parent/guardian, family member, employer, or any other person you wish to have access to your account. Adding an authorized user to your account is quick and easy. The student simply login to their SSO account and navigate to myHORNET EPAY. Once in myHORNET EPAY follow these step-by-step instructions: 

• Click Actions in the upper right corner, and choose Manage Authorized Users. 
• Click Add Authorized User to add a new user. Fill in the necessary information, including basic contact information and your relationship to the authorized user then click Create.

The student will be presented with FERPA text to consent that this authorized user will have access to their student account.

The authorized user will receive an email with instructions on how to log in to the system to verify their authorized user account. Please ensure the email address you enter is correct, or your authorized user will not receive important email messages from our office. 

Once you have added one or more authorized users to your account, you also have the ability to view the authorized user’s activity and/or delete authorized users by revoking access to their account via the Manage Authorized Users action. 

Path #2 – Authorized User Requests Access

Step 1: The Authorized User should visit the Flywire login page, select "No" when asked if they are a current or former student, and create a new account using an email address and password.

Step 2: The Authorized User must request access from the student by entering the student's ID number and Date of Birth for verification. The Authorized User will receive an email confirming that the request has been sent to the student.

Step 3: Student Grants Access:

• The student will receive an email prompting them to review and approve the access request.
• The student will log in to Flywire to either grant or deny access:
  • If access is granted, the Authorized User will receive an email confirming the approval, and the "Authorized Users" page will show that the AU has access.
  • If access is denied, no email will be sent to the AU, but the "Authorized Users" page will reflect that access has been denied.

Resetting a Password for an Authorized User

Only the authorized user can reset the password for their account. Neither the student nor Student Financial Services can perform this action. Simply navigate to myHORNET EPAY and click Forgot Password. If the authorized user is unable to reset their password, it may be necessary for the student to remove the current authorized user account and establish a new one. 

HELPFUL TIPS

Question: How many Authorized Users can a student add?
Answer: There is no limit to the number of Authorized Users a student can approve and add.

Question: What if an Authorized User has multiple students?
Answer: An Authorized User can use a single AU account to view and pay for multiple student accounts, as long as the AU uses the same email address (whether at the same institution or across multiple Flywire institutions). When logging in, the AU will be prompted to select the student account they wish to view.

Question: What communications will the student receive?
Answer: Students will receive notifications about all actions taken by users, including payment plan updates.

Question: What communications will the Authorized User receive?
Answer: The Authorized User will receive notifications only about actions they have taken. Institutions can optionally set up Authorized Users to receive notifications about payment plan offers and related communications.

Question: Can a student delete an Authorized User?
Answer: Yes, a student can remove an Authorized User at any time by selecting the "Want to remove their access?" link.