Internal Complaint Process for Students Regarding Educational Programs

Federal regulations require Alabama State University to provide contact information for filing complaints with its accrediting agency and with its state approval or licensing entity. Individuals may file complaints regarding a violation of state consumer protections laws, including but not limited to fraud and false advertising; a violation of state laws or rules relating to the licensure of postsecondary institutions; and/or complaints relating to the quality of education or other state or accreditation requirements.

Individuals who wish to submit these types of complaints regarding the graduate or undergraduate educational program at Alabama State University should first address complaints to:

Dr. Carl Pettis

Provost for Academic Affairs
Alabama State University
915 Jackson Street
Montgomery, Alabama 36101
Telephone: 334-229-4232
Fax: 334-229-1007
E-mail: complaintsedprograms@alasu.edu

The University expects that any student complaint will be filed in accordance with University procedures currently in place at the

institution before resolution is sought from the University’s accreditation body. In order to facilitate an effective response, initial complaints should include the complainant’s full name, address, and contact information, including email and telephone number. A complainant should specify enrollment status, i.e., whether the complainant is a current, former or prospective student. The description of the complaint should include dates and University officials that were involved or who have been contacted. Any supporting documentation, such as emails or other correspondence, should be included in order to help others understand the events leading to the complaint. The complaint should state what, if any, remedy is sought.

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Contact Information for Complaints with Accrediting Agency

Alabama State University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), the recognized regional accrediting body covering eleven Southern U.S. states, including Alabama, for those institutions of higher education that award baccalaureate, master’s, education specialist, and doctoral degrees. Information about how to file a complaint with SACSCOC is available at: http://www.sacscoc.org/FAQsanswers.asp, or an individual may contact:

Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, Georgia 30033-4097
Phone: 404-679-4500
Fax: 404-679-4558

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Contact Information for Complaints Regarding State Consumer Protection Laws

Individuals wishing to file a complaint regarding a consumer-related issue may contact the Alabama Attorney General’s Consumer Protection Hotline at 1-800-392-5658, or refer to the following website to file an online complaint: http://ago.state.al.us/Page-Consumer-Protection. Individuals may also contact the Attorney General’s Office of Consumer Protection at the following addresses:

Mailing Address: Post Office Box 300152 Montgomery, Alabama 36130

Physical Address: 501 Washington Avenue Montgomery, Alabama 36104